Frequently asked questions
How does your pricing work?
We look at the problem on site, explain what needs doing, and give you the price before we start. No surprises on the bill: if anything changes along the way, you hear it from us first.
Do you serve Aylmer?
Yes. We serve Hull, Aylmer, Gatineau, Buckingham and Masson-Angers.
Is service in French or in English?
Both. You pick the language, on the phone and on the job.
How fast can you come?
It depends on the time of day and how urgent it is. Tell us what is happening: if water is running, we guide you on the phone right away to limit the damage.
Should I shut my water off before you arrive?
If water is running where it should not, yes. Close the main valve, usually near the water meter in the basement. Not sure? Call, and we walk you through it.
What should I do before you arrive?
Clear the way to the problem, move anything you care about away from the wet area, and take photos for your insurance. The rest is our job.